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HPCx Monthly Report, August 2009

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Information on the utilisation, disk allocations, slowdowns and helpdesk statistics can be found in the associated SAFE monthly report.

Dates covered: 08:00 1 August to 08:00 1 September 2009

Number of hours: 744

Incidents and Availability

Incidents

The following incidents were recorded:

SeverityNumber
10
20
310
40

Details of severity level 1 incidents

None this month.

MTBF

Attribution SEV-1 IncidentsMTBF
IBM 0
Site 0
External 0
Overall 0

Serviceability

Attribution UDTServiceability
IBM 0:00 100%
Site 0:00 100%
External 0:00 100%
Overall 0:00 100%

Quality Tokens

None set this month.

Staffing

Science Support Staffing

Daresbury Laboratory

NameDays
Ashworth3.9
Porter5.7
Sunderland6.0
Plummer5.0
Jones1.9
Todorov6.0
Total Days28.5
Total FTEs1.6

EPCC

NameDays
Simpson 4.7
Henty 6.7
Gray 10.0
Weiland 0.8
Sim 5.0
Beckett 13.6
Trew 4.0
Johnson 2.1
Bethune 6.0
Other 1.5
Total Days 55.9
Total FTEs 3.1

Systems Staffing

Daresbury Laboratory

NameDays
Andrews 3.3
BITD 20.0
Franks 3.6
Morey 6.0
Kalavsky 20.9
Jones 1.2
Stone 2.4
Total Days 57.4
Total FTEs 3.2

EPCC

NameDays
Brown 21.0
Nazarova 7.5
Total Days28.5
Total FTEs1.6

Performance metrics

MetricTSLFSLMonthly measurement
Technology serviceability 80% 99.2% 100%
Technology MTBF (hours) 200 300
Number of AV FTEs (See Note 1) 3.25 5.25 4.7
Non In-depth queries resolved within 3 days 85% 97% 100%
Number of AM FTEs 2.75 4.75 4.8
A&M Serviceability 80% 99% 100%

Note 1: The Contractual AV target for August '09 is 4.0 FTEs.

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