Information on the utilisation, disk allocations, slowdowns and helpdesk statistics can be
found in the associated SAFE monthly report.
Dates covered: 08:00 1 December to 08:00 1 January 2010
Number of hours: 744
Incidents and Availability
Incidents
The following incidents were recorded:
| Severity | Number |
| 1 | 0 |
| 2 | 2 |
| 3 | 3 |
| 4 | 0 |
Details of severity level 1 incidents
None this month.
MTBF
| Attribution | SEV-1 Incidents | MTBF |
| IBM | 0 | ∞ |
| Site | 0 | ∞ |
| External | 0 | ∞ |
| Overall | 0 | ∞ |
Serviceability
| Attribution | UDT | Serviceability |
| IBM | 0:00 | 100% |
| Site | 0:00 | 100% |
| External | 0:00 | 100% |
| Overall | 0:00 | 100% |
Quality Tokens
None set this month.
Staffing
Science Support Staffing
Daresbury Laboratory
| Name | Days |
| Ashworth | 3.4 |
| Sunderland | 3.4 |
| Plummer | 3.4 |
| Jones | 0.5 |
| Todorov | 3.4 |
| Total Days | 14.1 |
| Total FTEs | 0.8 |
EPCC
| Name | Days |
| Simpson | 4.3 |
| Henty | 2.3 |
| Gray | 4.3 |
| Beckett | 2.8 |
| Trew | 4.0 |
| Total Days | 17.6 |
| Total FTEs | 1.0 |
Systems Staffing
Daresbury Laboratory
| Name | Days |
| Andrews | 6.8 |
| BITD | 18.0 |
| Franks | 8.4 |
| Morey | 8.5 |
| Kalavsky | 6.3 |
| Jones | 0.5 |
| Stone | 8.4 |
| Total Days | 56.9 |
| Total FTEs | 3.2 |
EPCC
| Name | Days |
| Brown | 21.0 |
| Nazarova | 4.0 |
| Turner | 2.0 |
| Total Days | 27.0 |
| Total FTEs | 1.6 |
Performance metrics
| Metric | TSL | FSL | Monthly measurement |
| Technology serviceability |
80% |
99.2% |
100% |
| Technology MTBF (hours) |
200 |
300 |
∞ |
| Number of AV FTEs (see Note 1) |
3.25 |
5.25 |
1.8 |
| Non In-depth queries resolved within 3 days |
85% |
97% |
100% |
| Number of AM FTEs |
2.75 |
4.75 |
4.78 |
| A&M Serviceability |
80% |
99% |
100% |
Note 1: The Contractual AV target for December'09 is 2.0 FTEs.
Overall Phase4 AV effort is currently 102% against plan.
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http://www.hpcx.ac.uk/projects/reports/monthly/HPCx_December_2009_Main.html
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contact email -
www@hpcx.ac.uk
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© UoE HPCX Ltd
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