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HPCx Monthly Report, January 2009

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Information on the utilisation, disk allocations, slowdowns and helpdesk statistics can be found in the associated SAFE monthly report.

Dates covered: 08:00 1 January to 08:00 1 February 2009

Number of hours: 744

Incidents and Availability

Incidents

The following incidents were recorded:

SeverityNumber
11
20
34
42

Details of severity level 1 incidents

IDDateDescriptionLengthAttribution
Incident-8020/01/2009 Tape robot failure following gripper replacement21:00:00IBM

The main service was available during the above outage, however users could not access the tape archive.

MTBF

Attribution SEV-1 IncidentsMTBF
IBM 1 732
Site 0
External 0
Overall 1 732

Serviceability

Attribution UDTServiceability
IBM 0:00 97.2%
Site 0:00 100%
External 0:00 100%
Overall 0:00 100%

Quality Tokens

None set this month.

Staffing

Science Support Staffing

Daresbury Laboratory

NameDays
Ashworth8.5
Porter10.45
Sunderland14.7
Plummer10.5
Jones1.25
Todorov10.5
Blake0.8
Total Days56.4
Total FTEs3.2

EPCC

NameDays
Simpson 5.7
Henty 7.9
Gray 4.9
Bull 0.8
Booth 2.0
Sim 7.7
Beckett 6.2
Trew 4.2
Bethune 4.1
Graham 5.6
Maynard 2.1
Hein 3.7
Other 2.2
Total Days 57.2
Total FTEs 3.2

Systems Staffing

Daresbury Laboratory

NameDays
Andrews 7.4
BITD 21
Franks 6.9
Morey 6.9
Kalavsky 6.3
Jones 0.6
Stone 8.0
Total Days 57.1
Total FTEs 3.2

EPCC

NameDays
Brown 20.0
Nazarova 4.0
Sim 1.0
Turner 4.0
Total Days29.0
Total FTEs1.6

Performance metrics

MetricTSLFSLMonthly measurement
Technology serviceability 80% 99.2% 97.2%
Technology MTBF (hours) 200 300 732
Number of AV FTEs 3.25 5.25 6.4
Non In-depth queries resolved within 3 days 85% 97% 97%
Number of AM FTEs 2.75 4.75 4.8
A&M Serviceability 80% 99% 100%
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