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HPCx Monthly Report, November 2009

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Information on the utilisation, disk allocations, slowdowns and helpdesk statistics can be found in the associated SAFE monthly report.

Dates covered: 08:00 1 November to 08:00 1 December 2009

Number of hours: 720

Incidents and Availability

Scheduled down time: 12 hours

Incidents

The following incidents were recorded:

SeverityNumber
10
20
36
40

Details of severity level 1 incidents

None this month.

MTBF

Attribution SEV-1 IncidentsMTBF
IBM 0
Site 0
External 0
Overall 0

Serviceability

Attribution UDTServiceability
IBM 0:00 100%
Site 0:00 100%
External 0:00 100%
Overall 0:00 100%

Quality Tokens

None set this month.

Staffing

Science Support Staffing

Daresbury Laboratory

NameDays
Ashworth3.8
Sunderland2.4
Plummer4.2
Todorov4
Total Days14.4
Total FTEs0.8

EPCC

NameDays
Simpson 3.6
Henty 6.2
Gray 4.5
Sim 4.7
Beckett 9.2
Trew 4.0
Other 1.2
Total Days 33.4
Total FTEs 1.9

Systems Staffing

Daresbury Laboratory

NameDays
Andrews 4.4
BITD 21.0
Franks 5.5
Morey 7.35
Kalavsky 11.0
Jones 1.0
Stone 6.6
Total Days 56.9
Total FTEs 3.2

EPCC

NameDays
Brown 21.0
Nazarova 5.8
Turner 4.3
Total Days31.1
Total FTEs1.8

Performance metrics

MetricTSLFSLMonthly measurement
Technology serviceability 80% 99.2% 100%
Technology MTBF (hours) 200 300
Number of AV FTEs (see Note 1) 3.25 5.25 2.7
Non In-depth queries resolved within 3 days 85% 97% 100%
Number of AM FTEs 2.75 4.75 5.0
A&M Serviceability 80% 99% 100%

Note 1: The Contractual AV target for November '09 is 2.0 FTEs.

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