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HPCx Monthly Report, September 2009

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Information on the utilisation, disk allocations, slowdowns and helpdesk statistics can be found in the associated SAFE monthly report.

Dates covered: 08:00 1 September to 08:00 1 October 2009

Number of hours: 720

Incidents and Availability

Incidents

The following incidents were recorded:

SeverityNumber
10
20
34
40

Details of severity level 1 incidents

None this month.

MTBF

Attribution SEV-1 IncidentsMTBF
IBM 0
Site 0
External 0
Overall 0

Serviceability

Attribution UDTServiceability
IBM 0:00 100%
Site 0:00 100%
External 0:00 100%
Overall 0:00 100%

Quality Tokens

None set this month.

Staffing

Science Support Staffing

Daresbury Laboratory

NameDays
Ashworth7.5
Sunderland2.0
Plummer15.4
Todorov4.4
Total Days29.10
Total FTEs1.64

EPCC

NameDays
Simpson 6.0
Henty 4.2
Gray 17.1
Sim 10.5
Beckett 8.6
Trew 4.0
Reid 2.5
Johnson 2.5
Other 8.2
Total Days 63.6
Total FTEs 3.6

Systems Staffing

Daresbury Laboratory

NameDays
Andrews 4.2
BITD 22.0
Franks 5.5
Morey 7.7
Kalavsky 11.0
Jones 1.1
Stone 6.6
Total Days 58.1
Total FTEs 3.3

EPCC

NameDays
Brown 22.0
Nazarova 7.9
Total Days29.9
Total FTEs1.7

Performance metrics

MetricTSLFSLMonthly measurement
Technology serviceability 80% 99.2% 100%
Technology MTBF (hours) 200 300
Number of AV FTEs (see Note 1) 3.25 5.25 5.2
Non In-depth queries resolved within 3 days 85% 97% 100%
Number of AM FTEs 2.75 4.75 5.0
A&M Serviceability 80% 99% 100%

Note 1: The Contractual AV target for September '09 is 4.0 FTEs.

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