 |
| SAFE for HPCx |
| Service Administration from EPCC |
|
 |
Logged in as Irina
Nazarova.
You are RootManager
You are NOT HelpdeskManager
You are NOT HelpdeskOperator
From 01/07/09 08:00 to 01/10/09 08:00
Report for Resource Pool main ( Time on the main HPCx service.) on all machines
A total of 27,213,578AUs were available during this period.
CPU Hours (by project)
| Project | AUs | Raw AUs | Discounted AUs | Number of Jobs | %age of Use | Raw %age | Utilisation |
| e01 | 385,573 | 1,524,084 | 1,138,511 | 701 | 3.61% | 6.85% | 5.60% |
| e05 | 207,794 | 212,008 | 4,213 | 239 | 1.94% | 0.95% | 0.78% |
| e10 | 50,594 | 50,594 | 0 | 14 | 0.47% | 0.23% | 0.19% |
| e100 | 542,769 | 542,769 | 0 | 597 | 5.08% | 2.44% | 1.99% |
| e101 | 591,882 | 591,882 | 0 | 262 | 5.54% | 2.66% | 2.17% |
| e102 | 283,804 | 844,459 | 560,655 | 180 | 2.65% | 3.79% | 3.10% |
| e103 | 1,216,430 | 1,216,430 | 0 | 40 | 11.38% | 5.47% | 4.47% |
| e105 | 1,329 | 1,329 | 0 | 56 | 0.01% | 0.01% | 0.00% |
| e106 | 0 | 0 | 0 | 2 | 0.00% | 0.00% | 0.00% |
| e19 | 327,871 | 344,349 | 16,478 | 166 | 3.07% | 1.55% | 1.27% |
| e20 | 0 | 7,405 | 7,405 | 1 | 0.00% | 0.03% | 0.03% |
| e24 | 1,765,867 | 1,765,867 | 0 | 5889 | 16.52% | 7.93% | 6.49% |
| e30 | 0 | 962,763 | 962,763 | 269 | 0.00% | 4.33% | 3.54% |
| e33 | 16,812 | 16,812 | 0 | 28 | 0.16% | 0.08% | 0.06% |
| e34 | 596,062 | 596,062 | 0 | 178 | 5.58% | 2.68% | 2.19% |
| e35 | 79,265 | 79,265 | 0 | 373 | 0.74% | 0.36% | 0.29% |
| e39 | 0 | 42 | 42 | 1 | 0.00% | 0.00% | 0.00% |
| e44 | 104,418 | 104,418 | 0 | 31 | 0.98% | 0.47% | 0.38% |
| e46 | 65,418 | 191,249 | 125,831 | 616 | 0.61% | 0.86% | 0.70% |
| e50 | 5,443 | 5,443 | 0 | 8 | 0.05% | 0.02% | 0.02% |
| e60 | 582,205 | 1,402,166 | 819,961 | 758 | 5.45% | 6.30% | 5.15% |
| e63 | 575,241 | 1,459,844 | 884,603 | 442 | 5.38% | 6.56% | 5.36% |
| e64 | 1,270,552 | 2,490,360 | 1,219,808 | 366 | 11.89% | 11.19% | 9.15% |
| e65 | 206,772 | 338,153 | 131,381 | 690 | 1.93% | 1.52% | 1.24% |
| e66 | 795 | 795 | 0 | 5 | 0.01% | 0.00% | 0.00% |
| e67 | 60,521 | 60,521 | 0 | 9 | 0.57% | 0.27% | 0.22% |
| e68 | 133,718 | 726,302 | 592,584 | 336 | 1.25% | 3.26% | 2.67% |
| e96 | 0 | 0 | 0 | 2 | 0.00% | 0.00% | 0.00% |
| e97 | 0 | 0 | 0 | 13 | 0.00% | 0.00% | 0.00% |
| e98 | 1,000,154 | 1,002,772 | 2,619 | 242 | 9.36% | 4.51% | 3.68% |
| e99 | 158,433 | 4,823,284 | 4,664,851 | 3002 | 1.48% | 21.67% | 17.72% |
| EPSRC Total | 10,229,722 | 21,361,428 | 11,131,706 | 15516.0 | 95.70% | 95.98% | 78.50% |
| p01 | 283,910 | 294,549 | 10,639 | 787 | 2.66% | 1.32% | 1.08% |
| PPARC Total | 283,910 | 294,549 | 10,639 | 787.0 | 2.66% | 1.32% | 1.08% |
| d01 | 84 | 84 | 0 | 35 | 0.00% | 0.00% | 0.00% |
| z001 | 34,068 | 80,364 | 46,296 | 521 | 0.32% | 0.36% | 0.30% |
| z002 | 451 | 451 | 0 | 9 | 0.00% | 0.00% | 0.00% |
| z004 | 8,516 | 381,825 | 373,310 | 873 | 0.08% | 1.72% | 1.40% |
| z07 | 5 | 5 | 0 | 1 | 0.00% | 0.00% | 0.00% |
| z10 | 0 | 0 | 0 | 518 | 0.00% | 0.00% | 0.00% |
| HPCx Total | 43,123 | 462,729 | 419,606 | 1957.0 | 0.40% | 2.08% | 1.70% |
| x01 | 76,435 | 76,435 | 0 | 1282 | 0.72% | 0.34% | 0.28% |
| External Total | 76,435 | 76,435 | 0 | 1282.0 | 0.72% | 0.34% | 0.28% |
| c01 | 56,617 | 60,219 | 3,602 | 1406 | 0.53% | 0.27% | 0.22% |
| CCLRC Total | 56,617 | 60,219 | 3,602 | 1406.0 | 0.53% | 0.27% | 0.22% |
| Total | 10,689,807 | 22,255,360 | 11,565,553 | 20948.0 | 100.00% | 100.00% | 81.78% |
Use by Project
Raw Use by Project
Jobs by Project
AUs (by Size)
| Size | AUs | Raw AUs | Number of Jobs |
| 16 | 265,856 | 265,856 | 11118 |
| 32 | 1,610,656 | 1,610,656 | 2479 |
| 48 | 15,503 | 15,503 | 39 |
| 64 | 2,324,179 | 2,324,179 | 1177 |
| 80 | 3,391 | 3,391 | 25 |
| 96 | 1,984 | 1,984 | 17 |
| 112 | 7,654 | 7,654 | 28 |
| 128 | 1,678,657 | 1,678,657 | 1118 |
| 144 | 84 | 84 | 3 |
| 160 | 56,810 | 56,810 | 65 |
| 176 | 26,827 | 26,827 | 15 |
| 192 | 990 | 990 | 9 |
| 208 | 32,943 | 32,943 | 13 |
| 224 | 16,352 | 16,352 | 2 |
| 256 | 2,370,036 | 10,274,823 | 4051 |
| 288 | 136 | 236 | 4 |
| 336 | 0 | 291,629 | 77 |
| 368 | 66 | 66 | 2 |
| 384 | 54,680 | 186,061 | 52 |
| 512 | 1,582,241 | 3,054,284 | 405 |
| 640 | 17,402 | 17,402 | 3 |
| 688 | 155 | 76,705 | 10 |
| 720 | 9,241 | 9,241 | 1 |
| 736 | 45,029 | 407,394 | 42 |
| 768 | 37 | 37 | 1 |
| 1008 | 0 | 432,917 | 45 |
| 1024 | 568,898 | 1,462,681 | 147 |
AUs (by Queue)
| Queue | AUs | Raw AUs | Number of Jobs |
| inter32_1 | 5,504 | 5,504 | 912 |
| inter32_20m | 557 | 557 | 1765 |
| par1024_1 | 23,224 | 23,224 | 34 |
| par1024_12 | 274,667 | 392,381 | 9 |
| par1024_3 | 247,373 | 250,975 | 37 |
| par1024_48 | 67 | 67 | 1 |
| par1024_6 | 95,431 | 95,431 | 4 |
| par128_1 | 270,314 | 270,314 | 764 |
| par128_12 | 239,806 | 239,806 | 71 |
| par128_20m | 6,595 | 6,595 | 165 |
| par128_3 | 13,408 | 13,408 | 18 |
| par128_48 | 1,037,375 | 1,037,375 | 96 |
| par128_6 | 124,188 | 124,188 | 74 |
| par256_1 | 34,588 | 34,588 | 174 |
| par256_12 | 545,203 | 545,203 | 67 |
| par256_3 | 66,295 | 67,948 | 33 |
| par256_48 | 1,626,269 | 1,628,888 | 58 |
| par256_6 | 231,686 | 240,672 | 65 |
| par32_1 | 13,116 | 13,116 | 521 |
| par32_12 | 640,673 | 640,673 | 655 |
| par32_20m | 7,222 | 7,222 | 2298 |
| par32_3 | 66,833 | 66,833 | 376 |
| par32_48 | 1,017,406 | 1,017,406 | 412 |
| par32_6 | 123,734 | 123,734 | 358 |
| par512_1 | 23,054 | 23,054 | 64 |
| par512_12 | 435,582 | 435,582 | 20 |
| par512_3 | 121,995 | 121,995 | 32 |
| par512_48 | 823,553 | 840,031 | 20 |
| par512_6 | 232,940 | 232,940 | 33 |
| par64_1 | 26,464 | 26,464 | 317 |
| par64_12 | 701,551 | 701,551 | 347 |
| par64_20m | 1,677 | 1,677 | 139 |
| par64_3 | 10,702 | 10,702 | 42 |
| par64_48 | 1,466,725 | 1,466,725 | 171 |
| par64_6 | 132,563 | 132,563 | 200 |
| parn1024_1 | 0 | 6,341 | 2 |
| parn1024_3 | 0 | 1,637,957 | 162 |
| parn256_1 | 0 | 26,959 | 159 |
| parn256_3 | 0 | 7,864,570 | 3602 |
| parn512_1 | 0 | 3,295 | 11 |
| parn512_3 | 0 | 1,875,379 | 360 |
| serial_1 | 158 | 158 | 6017 |
| serial_12 | 1,102 | 1,102 | 248 |
| serial_3 | 86 | 86 | 24 |
| serial_6 | 122 | 122 | 11 |
Slowdown [(runtime+wait)/runtime] (by runtime, in hours)
This section only includes job that ran for more than 300 seconds.
| Time | Slowdown | Number of Jobs |
| 0-1 hrs | 17.497 | 3133 |
| 1-2 hrs | 4.98 | 685 |
| 2-3 hrs | 7.215 | 2093 |
| 3-4 hrs | 5.545 | 821 |
| 4-5 hrs | 1.632 | 154 |
| 5-6 hrs | 2.189 | 69 |
| 6-7 hrs | 3.455 | 119 |
| 7-8 hrs | 1.795 | 66 |
| 8-9 hrs | 1.414 | 38 |
| 9-10 hrs | 1.279 | 52 |
| 10-11 hrs | 1.415 | 53 |
| 11-12 hrs | 1.113 | 386 |
| 12-13 hrs | 1.244 | 158 |
| 13-14 hrs | 2.799 | 4 |
| 14-15 hrs | 1.044 | 5 |
| 15-16 hrs | 2.235 | 2 |
| 16-17 hrs | 1.971 | 8 |
| 17-18 hrs | 2.164 | 21 |
| 18-19 hrs | 3.017 | 8 |
| 19-20 hrs | 2.551 | 4 |
| 20-21 hrs | 2.193 | 2 |
| 21-22 hrs | 2.492 | 6 |
| 22-23 hrs | 1.237 | 5 |
| 23-24 hrs | 1.942 | 9 |
| 24-25 hrs | 1.855 | 8 |
| 25-26 hrs | 2.622 | 2 |
| 26-27 hrs | 1.287 | 2 |
| 27-28 hrs | 2.058 | 3 |
| 28-29 hrs | 1.027 | 1 |
| 29-30 hrs | 1.997 | 2 |
| 30-31 hrs | 1.018 | 2 |
| 31-32 hrs | 2.148 | 3 |
| 32-33 hrs | 1.777 | 2 |
| 33-34 hrs | 1 | 1 |
| 34-35 hrs | 6.578 | 3 |
| 35-36 hrs | 2.607 | 6 |
| 36-37 hrs | 5.931 | 5 |
| 37-38 hrs | 6.313 | 4 |
| 38-39 hrs | 3.36 | 7 |
| 39-40 hrs | 3.189 | 8 |
| 40-41 hrs | 1.772 | 8 |
| 41-42 hrs | 2.033 | 16 |
| 42-43 hrs | 1.945 | 21 |
| 43-44 hrs | 1.994 | 3 |
| 44-45 hrs | 1.19 | 10 |
| 45-46 hrs | 1.384 | 38 |
| 46-47 hrs | 1.047 | 12 |
| 47-48 hrs | 1.395 | 45 |
| 48-49 hrs | 1.668 | 86 |
Slowdown [(runtime+wait)/runtime] (by job size)
This section only includes job that ran for more than 300 seconds.
| CPUs | Slowdown | Number of Jobs |
| 16 | 1.778 | 1340 |
| 32 | 2.052 | 1194 |
| 48 | 2.509 | 18 |
| 64 | 3.336 | 756 |
| 80 | 1.306 | 10 |
| 96 | 1.005 | 6 |
| 112 | 1 | 2 |
| 128 | 31.619 | 737 |
| 160 | 3.821 | 39 |
| 176 | 4.043 | 13 |
| 192 | 3.305 | 5 |
| 208 | 1.372 | 8 |
| 224 | 1.572 | 2 |
| 256 | 10.61 | 3398 |
| 336 | 8.962 | 77 |
| 384 | 37.604 | 40 |
| 512 | 17.02 | 342 |
| 640 | 7.503 | 3 |
| 688 | 15.009 | 9 |
| 720 | 1.263 | 1 |
| 736 | 11.421 | 41 |
| 1008 | 25.329 | 45 |
| 1024 | 31.583 | 113 |
Disc Usage for Archive, as of 01/10/09 08:00
| Project | Usage(Tapes) | Quota(Tapes) | Files | Data(Gb) | Space(Gb) |
| c01 | 2 | 2 | 7,231 | 65 | 308 |
| e01 | 131 | 131 | 728,489 | 13,344 | 328 |
| e14 | 10 | 10 | 391,623 | 595 | 545 |
| e15 | 1 | 3 | 26 | 6 | 330 |
| e24 | 1 | 12 | 5,265 | 16 | 1,365 |
| e42 | 10 | 10 | 29,633 | 653 | 374 |
| n01 | 312 | 325 | 34,866 | 33,544 | 2,027 |
| n02 | 613 | 661 | 1,174,893 | 83,164 | 9,463 |
| n04 | 30 | 30 | 117,048 | 3,946 | 130 |
| z001 | 7 | 10 | 11,045 | 66 | 1,120 |
| z002 | 3 | 4 | 5,802 | 14 | 591 |
| z06 | 1 | 3 | 833 | 67 | 493 |
| Total | 1,121 | 1,201 | 2,506,754 | 135,480 | 17,074 |
Disc Usage for devt, as of 01/10/09 08:00
| Project | Usage(Mb) | Quota(Mb) |
| n01 | 1 | |
| n02 | 7,346,443 | 9,499,003 |
| n04 | 351,954 | 526,899 |
| Total | 7,698,396 | 10,025,902 |
Disc Usage for home, as of 01/10/09 08:00
| Project | Usage(Mb) | Quota(Mb) |
| b02 | 34,059 | 50,000 |
| b03 | 52,711 | 50,000 |
| b08 | 21,850 | 50,000 |
| b09 | 1 | 100,000 |
| b10 | 1 | 100 |
| c01 | 215,993 | 400,000 |
| d01 | 199 | 4,000 |
| d02 | 105 | 200 |
| e01 | 249,716 | 249,996 |
| e05 | 538,246 | 799,050 |
| e06 | 288,008 | 300,000 |
| e08 | 56,635 | 100,000 |
| e10 | 235,061 | 300,000 |
| e100 | 5,312 | 50,000 |
| e101 | 42,549 | 50,000 |
| e102 | 6 | 50,000 |
| e103 | 4 | 100,000 |
| e104 | 3 | 50,000 |
| e105 | 1 | 100 |
| e106 | 3,967 | 4,000 |
| e11 | 98,673 | 100,000 |
| e14 | 89,121 | 100,000 |
| e15 | 46,895 | 50,000 |
| e16 | 133 | 20,000 |
| e18 | 37,892 | 40,000 |
| e19 | 6,496 | 40,000 |
| e20 | 60,000 | 60,000 |
| e22 | 5,268 | 10,000 |
| e23 | 9,733 | 50,000 |
| e24 | 156,923 | 394,391 |
| e25 | 36,365 | 50,000 |
| e26 | 1 | 20,000 |
| e27 | 19,988 | 20,000 |
| e29 | 23,455 | 50,000 |
| e30 | 35,918 | 40,000 |
| e31 | 35,459 | 50,000 |
| e32 | 47,110 | 50,000 |
| e33 | 46,811 | 50,000 |
| e34 | 20,841 | 50,000 |
| e35 | 89,568 | 100,000 |
| e36 | 156,728 | 200,000 |
| e37 | 204,588 | 204,800 |
| e38 | 48,823 | 50,000 |
| e39 | 68,377 | 150,000 |
| e40 | 19,633 | 50,000 |
| e41 | 122 | 100,000 |
| e42 | 99,288 | 100,000 |
| e44 | 165,206 | 200,000 |
| e45 | 16,468 | 100,000 |
| e46 | 21,003 | 50,000 |
| e47 | 136 | 50,000 |
| e48 | 5 | 50,000 |
| e49 | 39,897 | 50,000 |
| e50 | 2,030 | 13,000 |
| e51 | 5,182 | 50,000 |
| e53 | 16,752 | 50,000 |
| e55 | 10,314 | 50,000 |
| e57 | 41,028 | 100,000 |
| e58 | 6,881 | 100,000 |
| e59 | 208,239 | 500,000 |
| e60 | 165,597 | 200,000 |
| e61 | 19,264 | 50,000 |
| e62 | 2,210 | 50,000 |
| e63 | 248,871 | 500,000 |
| e64 | 345,915 | 500,000 |
| e65 | 322,223 | 350,000 |
| e66 | 9 | 200,000 |
| e67 | 172,451 | 200,000 |
| e68 | 18,737 | 150,000 |
| e69 | 1 | 100 |
| e70 | 1 | 100 |
| e93 | 52 | 250,000 |
| e94 | 5 | 100,000 |
| e95 | 14 | 100,000 |
| e96 | 1 | 50,000 |
| e97 | 1 | 50,000 |
| e98 | 1 | 50,000 |
| e99 | 20,448 | 100,000 |
| n01 | 99,804 | 250,000 |
| n02 | 221,347 | 299,901 |
| n03 | 80,782 | 290,000 |
| n04 | 253,807 | 300,000 |
| p01 | 192,826 | 200,000 |
| x01 | 84,550 | 110,000 |
| x02 | 8,747 | 20,000 |
| x03 | 4,228 | 50,000 |
| x04 | 12,452 | 50,000 |
| x05 | 6,073 | 200,000 |
| z001 | 867,187 | 1,000,000 |
| z002 | 97,189 | 424,000 |
| z003 | 1 | 3 |
| z004 | 74,416 | 110,000 |
| z05 | 4,234 | 30,000 |
| z06 | 98,037 | 100,000 |
| z07 | 78,352 | 100,000 |
| z10 | 10,496 | 50,000 |
| z11 | 1 | 1,024 |
| Total | 7,252,059 | 12,754,765 |
Disc Usage for work, as of 01/10/09 08:00
| Project | Usage(Mb) | Quota(Mb) |
| b02 | 15 | 1,025 |
| b03 | 47,908 | 100,000 |
| b08 | 13,286 | 50,000 |
| b09 | 623 | 100,000 |
| b10 | 1 | 200 |
| c01 | 284,356 | 750,000 |
| d01 | 195 | 200 |
| d02 | 1 | 200 |
| e01 | 4,923,975 | 5,499,996 |
| e05 | 526,761 | 769,903 |
| e06 | 389,332 | 400,000 |
| e08 | 141 | 5,000 |
| e10 | 335,136 | 2,000,000 |
| e100 | 1 | 50,000 |
| e101 | 16,863 | 50,000 |
| e102 | 8,077 | 50,000 |
| e103 | 36,751 | 100,000 |
| e104 | 1,044 | 5,000 |
| e105 | 87 | 100 |
| e106 | 1 | 2,000 |
| e11 | 50,155 | 100,000 |
| e14 | 121,564 | 250,000 |
| e15 | 36,691 | 100,000 |
| e16 | 1 | 60,000 |
| e18 | 76,741 | 80,000 |
| e19 | 114,469 | 350,000 |
| e20 | 914,759 | 1,000,000 |
| e22 | 1 | 20,000 |
| e23 | 38,040 | 100,000 |
| e24 | 1,403,103 | 2,800,015 |
| e25 | 131,901 | 150,000 |
| e26 | 1 | 40,000 |
| e27 | 2,760 | 40,000 |
| e29 | 7 | 9,800 |
| e30 | 8,874 | 80,000 |
| e31 | 93,144 | 100,000 |
| e32 | 86,998 | 100,000 |
| e33 | 66,531 | 100,000 |
| e34 | 20,187 | 100,000 |
| e35 | 186,418 | 400,000 |
| e36 | 164,004 | 250,000 |
| e37 | 298,369 | 307,200 |
| e38 | 159,453 | 200,000 |
| e39 | 99,995 | 100,000 |
| e40 | 1 | 100,000 |
| e41 | 561 | 200,000 |
| e42 | 355,758 | 400,000 |
| e44 | 1 | 100,000 |
| e45 | 1,653 | 100,000 |
| e46 | 4,552 | 50,002 |
| e47 | 7,624 | 160,000 |
| e48 | 95,723 | 200,000 |
| e49 | 27,190 | 50,000 |
| e50 | 293,542 | 100,000 |
| e51 | 1 | 100,000 |
| e53 | 31,513 | 150,000 |
| e55 | 15,650 | 100,000 |
| e57 | 51,137 | 100,000 |
| e58 | 14,630 | 200,000 |
| e59 | 179,480 | 200,000 |
| e60 | 297,344 | 550,000 |
| e61 | 12,610 | 100,000 |
| e62 | 151,789 | 200,000 |
| e63 | 742,875 | 1,000,000 |
| e64 | 75,034 | 100,000 |
| e65 | 224,836 | 300,000 |
| e66 | 6,693 | 100,000 |
| e67 | 69,341 | 100,000 |
| e68 | 1 | 100,000 |
| e69 | 1 | 100 |
| e70 | 1 | 100 |
| e93 | 10,907 | 500,000 |
| e94 | 812 | 1,024 |
| e95 | 4,765 | 150,000 |
| e96 | 1 | 50,000 |
| e97 | 1 | 50,000 |
| e98 | 13,819 | 50,000 |
| e99 | 14,715 | 200,000 |
| n01 | 724,354 | 800,000 |
| n02 | 7,607,755 | 9,999,904 |
| n03 | 23,515 | 81,002 |
| n04 | 1,444,305 | 1,850,000 |
| p01 | 174,464 | 500,000 |
| x01 | 193,695 | 300,000 |
| x02 | 1 | 20,000 |
| x03 | 178 | 50,000 |
| x04 | 1 | 50,000 |
| x05 | 1 | 200,000 |
| z001 | 1,473,514 | 3,599,999 |
| z002 | 1,177 | 770 |
| z003 | 1 | 3 |
| z004 | 38,190 | 50,000 |
| z05 | 4,740 | 20,000 |
| z06 | 104,292 | 110,000 |
| z07 | 46 | 20,000 |
| z10 | 1 | 50,000 |
| z11 | 1 | 1,024 |
| Total | 25,153,457 | 40,334,567 |
From 01/07/09 08:00 to 01/10/09 08:00
A total of 107 queries with a specified service metric were completed in this period.
There were 0 queries without a metric completed in the same period.
Helpdesk targets
| Metric | Pass | Total | Fraction | Target |
| Administrative queries - two days | 62 | 62 | 100.0% | 97.0% |
| All queries - three days | 81 | 81 | 100.0% | 97.0% |
| All queries - one day | 65 | 81 | 80.2% | 75.0% |
Holiday Dates in this period
| Start Date | Resume Date | Description |
| 31-Aug-2009 | 01-Sep-2009 | Late Summer Holiday 2009 |
Queries by project (where known)
Queries by Service Metric
| Service Metric | Queries | Percentage |
| Admin | 62 | 57.9% |
| In-depth | 20 | 18.7% |
| Technical | 19 | 17.8% |
| No metric | 5 | 4.7% |
| Technical assessment | 1 | 0.9% |
Queries by Category
| Query Category | Queries | Percentage |
| None | 16 | 15.0% |
| Other | 15 | 14.0% |
| 3rd party software | 14 | 13.1% |
| Courses | 13 | 12.1% |
| Login, passwords, ssh | 12 | 11.2% |
| Access to HPCx | 11 | 10.3% |
| Disks, tapes, resources | 9 | 8.4% |
| User behaviour | 4 | 3.7% |
| Compilers and system software | 4 | 3.7% |
| SAFE | 2 | 1.9% |
| Batch system and queues | 2 | 1.9% |
| User programs | 1 | 0.9% |
| Tools | 1 | 0.9% |
| Static website | 1 | 0.9% |
| Porting | 1 | 0.9% |
| Performance and scaling | 1 | 0.9% |
Queries by Handler category
| Handlers | Total | Admin | Technical | No metric | In-depth | Technical assessment | Percentage |
| EPCC | 88 | 60 | 11 | 2 | 14 | 1 | 82.2% |
| DL | 3 | | | | 3 | | 2.8% |
| sysadm | 16 | 2 | 8 | 3 | 3 | | 15.0% |
Long running queries
The following long running queries remained unresolved throughout the reporting period.
| Query | Started | Assigned | Type | Category |
| Q77051 Issues with NWChem | Mar 23, 2009 | DL | In-depth | 3rd party software |
| Q76537 Boost on HPCx | Feb 20, 2009 | EPCC | In-depth | 3rd party software |
| Q70574 gsissh on hpcx | Jul 16, 2008 | EPCC | In-depth | Access to HPCx |
| Q13102 Unexpected compiler resource message (CASTEP4.3/Xlf11) | Apr 30, 2007 | DL | In-depth | 3rd party software |