 |
| SAFE for HPCx |
| Service Administration from EPCC |
|
 |
Logged in as Irina
Nazarova.
You are RootManager
You are NOT HelpdeskManager
You are NOT HelpdeskOperator
From 01/10/09 08:00 to 01/01/10 08:00
Report for Resource Pool main ( Time on the main HPCx service.) on all machines
A total of 27,127,303AUs were available during this period.
CPU Hours (by project)
| Project | AUs | Raw AUs | Discounted AUs | Number of Jobs | %age of Use | Raw %age | Utilisation |
| e01 | 34,487 | 649,029 | 614,542 | 533 | 0.22% | 2.65% | 2.39% |
| e05 | 3,755,125 | 4,094,097 | 338,973 | 3308 | 23.41% | 16.75% | 15.09% |
| e10 | 2,294 | 2,294 | 0 | 7 | 0.01% | 0.01% | 0.01% |
| e100 | 2,039,165 | 2,039,165 | 0 | 2339 | 12.71% | 8.34% | 7.52% |
| e101 | 128,653 | 128,653 | 0 | 76 | 0.80% | 0.53% | 0.47% |
| e102 | 635,699 | 855,609 | 219,910 | 106 | 3.96% | 3.50% | 3.15% |
| e103 | 771,020 | 771,020 | 0 | 66 | 4.81% | 3.15% | 2.84% |
| e105 | 7,603 | 7,603 | 0 | 302 | 0.05% | 0.03% | 0.03% |
| e19 | 248 | 248 | 0 | 34 | 0.00% | 0.00% | 0.00% |
| e24 | 1,309,180 | 1,309,180 | 0 | 6069 | 8.16% | 5.36% | 4.83% |
| e30 | 159,666 | 960,752 | 801,086 | 386 | 1.00% | 3.93% | 3.54% |
| e33 | 28,014 | 28,014 | 0 | 12 | 0.17% | 0.11% | 0.10% |
| e35 | 2,398 | 2,398 | 0 | 142 | 0.01% | 0.01% | 0.01% |
| e37 | 759,607 | 759,607 | 0 | 230 | 4.74% | 3.11% | 2.80% |
| e39 | 16,934 | 16,934 | 0 | 1 | 0.11% | 0.07% | 0.06% |
| e46 | 340,663 | 436,834 | 96,171 | 283 | 2.12% | 1.79% | 1.61% |
| e50 | 70,613 | 70,613 | 0 | 90 | 0.44% | 0.29% | 0.26% |
| e60 | 266,826 | 340,409 | 73,583 | 558 | 1.66% | 1.39% | 1.25% |
| e63 | 15,237 | 15,237 | 0 | 62 | 0.09% | 0.06% | 0.06% |
| e64 | 2,287,866 | 2,773,153 | 485,287 | 314 | 14.26% | 11.34% | 10.22% |
| e65 | 6,725 | 6,725 | 0 | 45 | 0.04% | 0.03% | 0.02% |
| e67 | 721,256 | 860,016 | 138,760 | 326 | 4.50% | 3.52% | 3.17% |
| e68 | 141,094 | 373,109 | 232,016 | 297 | 0.88% | 1.53% | 1.38% |
| e96 | 106,572 | 106,572 | 0 | 123 | 0.66% | 0.44% | 0.39% |
| e97 | 43 | 43 | 0 | 22 | 0.00% | 0.00% | 0.00% |
| e98 | 331,666 | 347,342 | 15,676 | 131 | 2.07% | 1.42% | 1.28% |
| e99 | 1,466,781 | 6,710,618 | 5,243,837 | 4310 | 9.14% | 27.45% | 24.74% |
| EPSRC Total | 15,405,434 | 23,665,275 | 8,259,841 | 20172 | 96.04% | 96.80% | 87.24% |
| n01 | 0 | 0 | 0 | 228 | 0.00% | 0.00% | 0.00% |
| NERC Total | 0 | 0 | 0 | 228 | 0.00% | 0.00% | 0.00% |
| p01 | 167,838 | 171,620 | 3,782 | 446 | 1.05% | 0.70% | 0.63% |
| PPARC Total | 167,838 | 171,620 | 3,782 | 446 | 1.05% | 0.70% | 0.63% |
| z001 | 4,060 | 4,060 | 0 | 76 | 0.03% | 0.02% | 0.01% |
| z004 | 0 | 143,427 | 143,427 | 72 | 0.00% | 0.59% | 0.53% |
| z06 | 39 | 39 | 0 | 135 | 0.00% | 0.00% | 0.00% |
| HPCx Total | 4,099 | 147,525 | 143,427 | 283 | 0.03% | 0.60% | 0.54% |
| x01 | 75,002 | 75,002 | 0 | 510 | 0.47% | 0.31% | 0.28% |
| External Total | 75,002 | 75,002 | 0 | 510 | 0.47% | 0.31% | 0.28% |
| c01 | 387,477 | 387,477 | 0 | 1056 | 2.42% | 1.58% | 1.43% |
| CCLRC Total | 387,477 | 387,477 | 0 | 1056 | 2.42% | 1.58% | 1.43% |
| Total | 16,039,848 | 24,446,898 | 8,407,050 | 22695.0 | 100.00% | 100.00% | 90.12% |
Use by Project
Raw Use by Project
Jobs by Project
AUs (by Size)
| Size | AUs | Raw AUs | Number of Jobs |
| 16 | 95,250 | 95,250 | 9012 |
| 32 | 1,515,817 | 1,515,817 | 3193 |
| 48 | 69,535 | 69,535 | 245 |
| 64 | 3,068,116 | 3,068,116 | 2512 |
| 80 | 401 | 401 | 7 |
| 96 | 57,781 | 57,781 | 47 |
| 112 | 10,096 | 10,096 | 17 |
| 128 | 2,801,446 | 2,801,446 | 3195 |
| 144 | 1,933 | 1,933 | 8 |
| 160 | 88,823 | 88,823 | 21 |
| 176 | 796 | 796 | 3 |
| 192 | 4,060 | 4,060 | 9 |
| 208 | 58,264 | 58,264 | 22 |
| 224 | 387,848 | 387,848 | 28 |
| 240 | 1,099 | 1,099 | 3 |
| 256 | 3,612,219 | 10,720,754 | 3831 |
| 288 | 831 | 831 | 2 |
| 320 | 831 | 831 | 2 |
| 336 | 0 | 184,194 | 52 |
| 352 | 2,752 | 2,752 | 8 |
| 368 | 0 | 473 | 1 |
| 384 | 1,224 | 1,224 | 2 |
| 416 | 1,418 | 1,418 | 2 |
| 448 | 1,847 | 1,847 | 2 |
| 480 | 1,774 | 1,774 | 2 |
| 512 | 2,482,452 | 3,296,810 | 343 |
| 640 | 91,897 | 91,980 | 10 |
| 688 | 146,850 | 146,850 | 6 |
| 736 | 273,325 | 298,427 | 17 |
| 864 | 55,227 | 55,227 | 5 |
| 1008 | 31,640 | 37,224 | 4 |
| 1024 | 1,174,298 | 1,443,020 | 84 |
AUs (by Queue)
| Queue | AUs | Raw AUs | Number of Jobs |
| inter32_1 | 12,944 | 12,944 | 875 |
| inter32_20m | 203 | 203 | 793 |
| par1024_1 | 18,477 | 21,415 | 15 |
| par1024_12 | 1,157,717 | 1,157,717 | 55 |
| par1024_3 | 25,158 | 25,158 | 9 |
| par1024_48 | 354,216 | 354,216 | 4 |
| par1024_6 | 217,669 | 223,252 | 17 |
| par128_1 | 966,300 | 966,300 | 2191 |
| par128_12 | 665,473 | 665,473 | 618 |
| par128_20m | 6,978 | 6,978 | 85 |
| par128_3 | 139,332 | 139,332 | 205 |
| par128_48 | 1,003,258 | 1,003,258 | 89 |
| par128_6 | 88,383 | 88,383 | 78 |
| par256_1 | 28,532 | 28,543 | 105 |
| par256_12 | 1,406,372 | 1,407,112 | 159 |
| par256_3 | 451,435 | 452,588 | 562 |
| par256_48 | 1,905,697 | 1,912,701 | 87 |
| par256_6 | 363,005 | 376,823 | 102 |
| par32_1 | 21,029 | 21,029 | 732 |
| par32_12 | 492,869 | 492,869 | 430 |
| par32_20m | 6,286 | 6,286 | 1044 |
| par32_3 | 209,233 | 209,233 | 1333 |
| par32_48 | 769,236 | 769,236 | 603 |
| par32_6 | 95,955 | 95,955 | 239 |
| par512_1 | 28,599 | 28,599 | 41 |
| par512_12 | 923,177 | 923,177 | 65 |
| par512_3 | 104,048 | 104,048 | 49 |
| par512_48 | 948,396 | 948,396 | 15 |
| par512_6 | 488,906 | 488,906 | 50 |
| par64_1 | 36,610 | 36,610 | 1158 |
| par64_12 | 1,668,660 | 1,668,660 | 896 |
| par64_20m | 3,267 | 3,267 | 130 |
| par64_3 | 39,951 | 39,951 | 160 |
| par64_48 | 1,185,855 | 1,185,855 | 230 |
| par64_6 | 203,308 | 203,308 | 183 |
| parn1024_1 | 0 | 82 | 3 |
| parn1024_3 | 0 | 290,885 | 23 |
| parn256_1 | 0 | 10,328 | 31 |
| parn256_3 | 0 | 7,075,481 | 2879 |
| parn512_1 | 0 | 1,066 | 6 |
| parn512_3 | 0 | 997,960 | 190 |
| serial_1 | 87 | 87 | 5751 |
| serial_12 | 2,849 | 2,849 | 348 |
| serial_3 | 167 | 167 | 32 |
| serial_6 | 209 | 209 | 25 |
Slowdown [(runtime+wait)/runtime] (by runtime, in hours)
This section only includes job that ran for more than 300 seconds.
| Time | Slowdown | Number of Jobs |
| 0.0 | 19.237 | 4902 |
| 1.0 | 17.841 | 1422 |
| 2.0 | 8.417 | 2342 |
| 3.0 | 9.333 | 402 |
| 4.0 | 3.671 | 210 |
| 5.0 | 4.148 | 191 |
| 6.0 | 4.326 | 293 |
| 7.0 | 4.984 | 173 |
| 8.0 | 2.91 | 49 |
| 9.0 | 3.316 | 53 |
| 10.0 | 3.51 | 92 |
| 11.0 | 2.012 | 275 |
| 12.0 | 2.495 | 279 |
| 13.0 | 7.311 | 6 |
| 14.0 | 3.007 | 6 |
| 15.0 | 4.727 | 6 |
| 16.0 | 2.215 | 12 |
| 17.0 | 3.743 | 10 |
| 18.0 | 1.453 | 5 |
| 19.0 | 4.161 | 5 |
| 20.0 | 4.471 | 14 |
| 21.0 | 1.402 | 4 |
| 22.0 | 1.749 | 10 |
| 23.0 | 1.977 | 12 |
| 24.0 | 2.712 | 13 |
| 25.0 | 2.995 | 4 |
| 26.0 | 1.589 | 4 |
| 27.0 | 3.434 | 9 |
| 28.0 | 2.853 | 5 |
| 29.0 | 1.78 | 7 |
| 30.0 | 1.452 | 5 |
| 31.0 | 1.784 | 8 |
| 32.0 | 1.703 | 7 |
| 33.0 | 2.811 | 4 |
| 34.0 | 2.093 | 8 |
| 35.0 | 1.397 | 2 |
| 36.0 | 1.114 | 5 |
| 37.0 | 1.649 | 8 |
| 38.0 | 1.468 | 4 |
| 39.0 | 2.046 | 3 |
| 40.0 | 2.688 | 10 |
| 41.0 | 1.067 | 7 |
| 42.0 | 1.905 | 3 |
| 43.0 | 1.451 | 6 |
| 44.0 | 2.621 | 4 |
| 45.0 | 1.704 | 4 |
| 46.0 | 1.416 | 4 |
| 47.0 | 1.481 | 41 |
| 48.0 | 1.647 | 81 |
Slowdown [(runtime+wait)/runtime] (by job size)
This section only includes job that ran for more than 300 seconds.
| CPUs | Slowdown | Number of Jobs |
| 16 | 5.049 | 1465 |
| 32 | 4.893 | 1845 |
| 48 | 8.435 | 75 |
| 64 | 8.279 | 1323 |
| 80 | 16.617 | 3 |
| 96 | 9.39 | 33 |
| 112 | 11.841 | 8 |
| 128 | 25.732 | 2381 |
| 144 | 4.964 | 3 |
| 160 | 2.922 | 18 |
| 176 | 9.226 | 2 |
| 192 | 5.986 | 6 |
| 208 | 3.437 | 18 |
| 224 | 4.998 | 26 |
| 240 | 10.004 | 2 |
| 256 | 15.713 | 3361 |
| 288 | 6.355 | 2 |
| 320 | 10.557 | 2 |
| 336 | 14.531 | 47 |
| 352 | 6.814 | 7 |
| 368 | 31.904 | 1 |
| 384 | 7.956 | 2 |
| 416 | 8.669 | 2 |
| 448 | 7.47 | 2 |
| 480 | 9.43 | 2 |
| 512 | 14.561 | 293 |
| 640 | 1.794 | 6 |
| 688 | 1.166 | 5 |
| 736 | 3.335 | 15 |
| 864 | 1.156 | 5 |
| 1008 | 84.636 | 4 |
| 1024 | 16.35 | 65 |
Disc Usage for Archive, as of 01/01/10 08:00
| Project | Usage(Tapes) | Quota(Tapes) | Files | Data(Gb) | Space(Gb) |
| c01 | 2 | 2 | 7,231 | 65 | 308 |
| e01 | 131 | 132 | 728,485 | 13,308 | 468 |
| e14 | 10 | 10 | 391,623 | 595 | 545 |
| e15 | 1 | 3 | 26 | 6 | 330 |
| e24 | 12 | 12 | 12,567 | 587 | 727 |
| e42 | 10 | 10 | 29,633 | 653 | 374 |
| n01 | 312 | 325 | 34,866 | 33,544 | 2,027 |
| n02 | 613 | 661 | 1,174,893 | 83,164 | 9,463 |
| n04 | 30 | 30 | 117,048 | 3,946 | 130 |
| z001 | 7 | 10 | 11,045 | 66 | 1,120 |
| z002 | 3 | 4 | 5,802 | 14 | 591 |
| z06 | 1 | 3 | 833 | 67 | 493 |
| Total | 1,132 | 1,202 | 2,514,052 | 136,015 | 16,576 |
Disc Usage for devt, as of 01/01/10 08:00
| Project | Usage(Mb) | Quota(Mb) |
| n01 | 1 | |
| n02 | 7,320,359 | 9,499,003 |
| n04 | 351,954 | 526,899 |
| Total | 7,672,312 | 10,025,902 |
Disc Usage for home, as of 01/01/10 08:00
| Project | Usage(Mb) | Quota(Mb) |
| b02 | 34,059 | 50,000 |
| b03 | 52,711 | 50,000 |
| b08 | 21,850 | 50,000 |
| b09 | 1 | 100,000 |
| b10 | 1 | 100 |
| c01 | 224,173 | 400,000 |
| d01 | 52 | 4,000 |
| d02 | 105 | 200 |
| e01 | 247,829 | 249,996 |
| e05 | 537,662 | 799,050 |
| e06 | 278,654 | 300,000 |
| e08 | 56,635 | 100,000 |
| e10 | 235,061 | 300,000 |
| e100 | 128,682 | 150,000 |
| e101 | 38,600 | 50,000 |
| e102 | 6 | 50,000 |
| e103 | 4 | 100,000 |
| e104 | 3 | 50,000 |
| e105 | 18 | 100 |
| e106 | 3,967 | 4,000 |
| e11 | 98,673 | 100,000 |
| e14 | 89,231 | 100,000 |
| e15 | 46,895 | 50,000 |
| e16 | 133 | 20,000 |
| e18 | 37,892 | 40,000 |
| e19 | 6,502 | 40,000 |
| e20 | 60,000 | 60,000 |
| e22 | 5,268 | 10,000 |
| e23 | 9,733 | 50,000 |
| e24 | 161,137 | 394,391 |
| e25 | 35,990 | 50,000 |
| e26 | 1 | 20,000 |
| e27 | 19,988 | 20,000 |
| e29 | 23,455 | 50,000 |
| e30 | 13,819 | 40,000 |
| e31 | 35,459 | 50,000 |
| e32 | 47,110 | 50,000 |
| e33 | 46,811 | 50,000 |
| e34 | 41,952 | 50,000 |
| e35 | 89,955 | 100,000 |
| e36 | 42,811 | 200,000 |
| e37 | 193,224 | 204,800 |
| e38 | 48,823 | 50,000 |
| e39 | 78,609 | 150,000 |
| e40 | 19,633 | 50,000 |
| e41 | 24 | 100,000 |
| e42 | 98,860 | 100,000 |
| e44 | 165,206 | 200,000 |
| e45 | 16,468 | 100,000 |
| e46 | 21,050 | 50,000 |
| e47 | 136 | 50,000 |
| e48 | 5 | 50,000 |
| e49 | 39,897 | 50,000 |
| e50 | 2,128 | 13,000 |
| e51 | 5,182 | 50,000 |
| e53 | 16,752 | 50,000 |
| e55 | 10,314 | 50,000 |
| e57 | 41,240 | 100,000 |
| e58 | 6,881 | 100,000 |
| e59 | 211,300 | 500,000 |
| e60 | 164,128 | 200,000 |
| e61 | 19,264 | 50,000 |
| e62 | 2,210 | 50,000 |
| e63 | 239,727 | 500,000 |
| e64 | 452,813 | 500,000 |
| e65 | 324,484 | 350,000 |
| e66 | 9 | 200,000 |
| e67 | 179,180 | 200,000 |
| e68 | 18,823 | 150,000 |
| e69 | 1 | 100 |
| e70 | 1 | 100 |
| e93 | 52 | 250,000 |
| e94 | 4 | 100,000 |
| e95 | 14 | 100,000 |
| e96 | 43,943 | 50,000 |
| e97 | 1 | 50,000 |
| e98 | 35,416 | 50,000 |
| e99 | 20,448 | 100,000 |
| n01 | 110,532 | 250,000 |
| n02 | 219,723 | 299,901 |
| n03 | 80,502 | 290,000 |
| n04 | 253,807 | 300,000 |
| p01 | 181,732 | 300,000 |
| x01 | 88,952 | 110,000 |
| x02 | 8,747 | 20,000 |
| x03 | 4,228 | 50,000 |
| x04 | 12,452 | 50,000 |
| x05 | 6,073 | 200,000 |
| z001 | 912,427 | 1,000,000 |
| z002 | 97,240 | 424,000 |
| z003 | 1 | 3 |
| z004 | 74,841 | 110,000 |
| z05 | 4,234 | 30,000 |
| z06 | 113,966 | 200,000 |
| z07 | 78,504 | 100,000 |
| z10 | 10,496 | 50,000 |
| z11 | 1 | 1,024 |
| Total | 7,507,550 | 13,054,765 |
Disc Usage for work, as of 01/01/10 08:00
| Project | Usage(Mb) | Quota(Mb) |
| b02 | 15 | 1,025 |
| b03 | 47,908 | 100,000 |
| b08 | 13,286 | 50,000 |
| b09 | 623 | 100,000 |
| b10 | 1 | 200 |
| c01 | 282,511 | 750,000 |
| d01 | 195 | 200 |
| d02 | 1 | 200 |
| e01 | 4,768,881 | 5,499,996 |
| e05 | 505,908 | 810,403 |
| e06 | 389,332 | 400,000 |
| e08 | 141 | 5,000 |
| e10 | 336,216 | 2,000,000 |
| e100 | 46,698 | 100,000 |
| e101 | 23,608 | 50,000 |
| e102 | 18,997 | 50,000 |
| e103 | 46,812 | 100,000 |
| e104 | 1,044 | 5,000 |
| e105 | 47 | 100 |
| e106 | 1 | 2,000 |
| e11 | 50,155 | 100,000 |
| e14 | 121,566 | 250,000 |
| e15 | 36,691 | 100,000 |
| e16 | 1 | 60,000 |
| e18 | 76,741 | 80,000 |
| e19 | 66,696 | 350,000 |
| e20 | 905,277 | 1,000,000 |
| e22 | 1 | 20,000 |
| e23 | 38,040 | 100,000 |
| e24 | 986,937 | 2,800,015 |
| e25 | 131,912 | 150,000 |
| e26 | 1 | 40,000 |
| e27 | 2,760 | 40,000 |
| e29 | 7 | 9,800 |
| e30 | 71,718 | 80,000 |
| e31 | 93,144 | 100,000 |
| e32 | 86,998 | 100,000 |
| e33 | 78,215 | 100,000 |
| e34 | 24,968 | 100,000 |
| e35 | 186,418 | 400,000 |
| e36 | 145,641 | 250,000 |
| e37 | 444,720 | 807,200 |
| e38 | 159,453 | 200,000 |
| e39 | 99,995 | 100,000 |
| e40 | 1 | 100,000 |
| e41 | 1 | 200,000 |
| e42 | 355,758 | 400,000 |
| e44 | 1 | 100,000 |
| e45 | 1,653 | 100,000 |
| e46 | 6,958 | 50,002 |
| e47 | 7,624 | 160,000 |
| e48 | 95,723 | 200,000 |
| e49 | 27,190 | 50,000 |
| e50 | 309,107 | 100,000 |
| e51 | 1 | 100,000 |
| e53 | 31,513 | 150,000 |
| e55 | 15,650 | 100,000 |
| e57 | 51,137 | 100,000 |
| e58 | 6,731 | 200,000 |
| e59 | 8 | 200,000 |
| e60 | 227,885 | 350,000 |
| e61 | 12,610 | 100,000 |
| e62 | 151,789 | 200,000 |
| e63 | 729,709 | 1,000,000 |
| e64 | 75,034 | 100,000 |
| e65 | 244,139 | 300,000 |
| e66 | 6,693 | 100,000 |
| e67 | 69,341 | 100,000 |
| e68 | 1 | 100,000 |
| e69 | 1 | 100 |
| e70 | 1 | 100 |
| e93 | 10,907 | 500,000 |
| e94 | 985 | 1,024 |
| e95 | 4,765 | 150,000 |
| e96 | 1 | 50,000 |
| e97 | 1 | 50,000 |
| e98 | 23,477 | 50,000 |
| e99 | 29,771 | 200,000 |
| n01 | 859,382 | 2,200,000 |
| n02 | 7,649,665 | 9,999,904 |
| n03 | 23,515 | 81,002 |
| n04 | 1,444,305 | 1,850,000 |
| p01 | 316,076 | 500,000 |
| x01 | 190,562 | 300,000 |
| x02 | 1 | 20,000 |
| x03 | 178 | 50,000 |
| x04 | 1 | 50,000 |
| x05 | 1 | 200,000 |
| z001 | 729,563 | 1,800,000 |
| z002 | 1,256 | 770 |
| z003 | 1 | 3 |
| z004 | 47,510 | 50,000 |
| z05 | 4,740 | 20,000 |
| z06 | 104,292 | 150,000 |
| z07 | 46 | 20,000 |
| z10 | 1 | 50,000 |
| z11 | 1 | 1,024 |
| Total | 24,157,489 | 40,365,068 |
From 01/10/09 08:00 to 01/01/10 08:00
A total of 139 queries with a specified service metric were completed in this period.
There were 0 queries without a metric completed in the same period.
Helpdesk targets
| Metric | Pass | Total | Fraction | Target |
| Administrative queries - two days | 84 | 85 | 98.8% | 97.0% |
| All queries - three days | 106 | 107 | 99.1% | 97.0% |
| All queries - one day | 73 | 107 | 68.2% | 75.0% |
Holiday Dates in this period
| Start Date | Resume Date | Description |
| 25-Dec-2009 | 26-Dec-2009 | Christmas Day 2009 |
| 28-Dec-2009 | 29-Dec-2009 | Boxing Day 2009 |
| 01-Jan-2010 | 02-Jan-2010 | New Years Day 2010 |
Queries by project (where known)
Queries by Service Metric
| Service Metric | Queries | Percentage |
| Admin | 85 | 61.2% |
| Technical | 22 | 15.8% |
| In-depth | 20 | 14.4% |
| No metric | 7 | 5.0% |
| Course Registration | 5 | 3.6% |
Queries by Category
| Query Category | Queries | Percentage |
| Courses | 27 | 19.4% |
| None | 25 | 18.0% |
| Other | 18 | 12.9% |
| 3rd party software | 17 | 12.2% |
| Disks, tapes, resources | 13 | 9.4% |
| Access to HPCx | 11 | 7.9% |
| Login, passwords, ssh | 8 | 5.8% |
| Batch system and queues | 8 | 5.8% |
| User behaviour | 4 | 2.9% |
| User programs | 2 | 1.4% |
| Static website | 2 | 1.4% |
| Tools | 1 | 0.7% |
| SAFE | 1 | 0.7% |
| Performance and scaling | 1 | 0.7% |
| Compilers and system software | 1 | 0.7% |
Queries by Handler category
| Handlers | Total | Technical | Admin | In-depth | No metric | Course Registration | Percentage |
| sysadm | 20 | 13 | 7 | | | | 14.4% |
| EPCC | 84 | 8 | 59 | 17 | | | 60.4% |
| DL | 35 | 1 | 19 | 3 | 7 | 5 | 25.2% |
Long running queries
The following long running queries remained unresolved throughout the reporting period.
| Query | Started | Assigned | Type | Category |
| Q77051 Issues with NWChem | Mar 23, 2009 | DL | In-depth | 3rd party software |